Privacy policy
PRIVACY POLICY
This Privacy Policy, based on the General Data Protection Regulation (GDPR), explains the personal data collected in relation to our activities, how we process, use, and protect that data, the purposes for which we use it, as well as your rights related to your personal data.
THE FUNDAMENTAL PRINCIPLE OF OUR BUSINESS IS PRIVACY AND PERSONAL DATA PROTECTION
Privacy and personal data protection are fundamental human rights. It is our duty to care for the personal data we collect, process, and store. Your personal data is our responsibility, and we collect and process it only when necessary, ensuring security measures for its protection.
Dental Polyclinic ARENA, a member of the Adria Dental Group - the largest dental medicine group in the Adria region, adheres to the following principles to protect the privacy and personal data of its patients and all individuals whose personal data we process: • We do not collect more personal data than necessary. • We do not use personal data for purposes you are not informed about. • We do not retain personal data if no longer necessary. • We never sell, lend, or distribute personal data. • We do not share personal data with third parties without your knowledge, unless lawful. • We do not use automated decision-making or profiling. • We do not transfer personal data outside the EU/EEA. • We consistently ensure that personal data is securely stored and protected.
It is important to read this Privacy Policy, and we hope you will take the time to do so. We have strived to make it as clear as possible and understandable to maintain your full trust in how we handle your personal data.
If you have further questions about data protection at Dental Polyclinic ARENA after reading this, feel free to contact our Data Protection Officer:
mathematicaCopy codeIgor Barlek, CIPP/E, Data Protection Officer of Adria Dental Group
- Email: bi@biconsult.hr or • Mail: Dental Polyclinic ARENA, Remetinečki gaj 2k, 10000 Zagreb, or • Mail: Adria Dental Group, Ul. Josipa Marohnića 3, 10000 Zagreb.
We regularly update our Privacy Policy to enhance the protection of your data.
This Privacy Policy was last updated on April 24, 2023.
WHO WE ARE
Dental Polyclinic ARENA, Remetinečki gaj 2k, 10000 Zagreb, is the data controller for your personal data, determining the purposes and methods of processing your personal data, ensuring all security measures for your data, and acting as a joint data controller with affiliated companies - dental laboratories within Adria Dental Group, our group ADRIA DENTAL GROUP d.o.o., Ilica 1A, 10000 Zagreb, and PROVECTUS CAPITAL PARTNERS d.o.o., Ilica 1A, 10000 Zagreb.
WHAT DATA WE PROCESS, HOW, AND FOR HOW LONG
When signing up potential patients for a free specialist examination
For these purposes, we require your basic personal data (name and surname) and contact information (email and phone) for effective communication, understanding your desires and needs, and scheduling the first appointment. Providing dental images or orthopan images from your side is welcomed, but only if you have them and wish to share them with us in accordance with the rules of processing health data as special categories of personal data under the GDPR, with the highest level of security. If you decide not to proceed with the free specialist examination, we will permanently delete all your personal data.
During the provision of dental services to our patients
From the first examination onwards, during the provision of dental services, we are obligated to collect all data about your dental health, including personal health data (chronic illnesses, allergies, infections, anesthesia-related specifics, etc.) essential for providing dental services and safeguarding your health during specific specialist treatments and surgical procedures, in compliance with the regulations on lawful processing of health data as special categories of personal data under the GDPR, with the highest level of security for such processing.
During the execution of agreed treatments and multiple procedures to monitor the effectiveness of each treatment phase, we collect dental images of patients, which are exclusively stored in the patient's record.
In your patient record, we retain all data relevant to ensure the highest quality of your dental health, which we are obligated to store for ten years after the completion of treatment, in accordance with legal obligations in the field of dental medicine, while older data are archived.
In your best interest and to ensure the highest quality of dental services, we may refer you to another polyclinic within Adria Dental Group or use the services of dental laboratories - members of Adria Dental Group, and we are obligated to transmit your health documentation in accordance with the legal obligations and professional confidentiality in the field of dental medicine.
All members of our team are obliged to keep all information about your health strictly confidential, and access to your personal data is strictly limited. According to the Health Care Act, we are required to provide access to your personal data at the request of the competent ministry, other state bodies, the Croatian Chamber of Dental Medicine, and relevant judicial bodies.
Essential basic personal data (name, surname, OIB, address, performed service) for the purpose of issuing invoices for services are retained in compliance with accounting and tax regulations.
Video surveillance
Exclusively for the purposes of ensuring the safety of our patients and employees, as well as individuals within the lawful surveillance perimeters, and for the purpose of protecting the property and preventing illegal actions against the polyclinic's property such as theft, robbery, break-ins, violence, destruction, etc., in accordance with our legitimate and documented legitimate interest, we monitor the acceptable area around and within the polyclinic's premises, whose surveillance perimeters are clearly marked with easily noticeable notifications. Video surveillance footage is generally stored for up to one month, depending on the amount of recorded data on the storage media, and at most, for 6 months.
Selection of candidates for job positions and employment
During candidate selection and employment procedures, we collect basic data about candidates with the intention of establishing employment contracts, including name, surname, address, email address, phone number, education, work experience, and other data provided by candidates through CVs, as necessary personal data relevant for conducting candidate selection and employment procedures. After the completion of the selection process, selected candidates are employed, and we collect all necessary data in accordance with legal obligations, while applications and personal data of unsuccessful candidates are returned upon request or permanently destroyed, with their consent retained for potential future employment.
Candidate personal data is shared with our group ADRIA DENTAL GROUP d.o.o., Ilica 1A, 10000 Zagreb, and PROVECTUS CAPITAL PARTNERS d.o.o., Ilica 1A, 10000 Zagreb, as affiliated companies based on valid legitimate interest, in accordance with GDPR provisions.
Consumer right to complaint
Every patient has the right to submit complaints or claims about services provided. For this purpose, we collect necessary personal data of the complainant and retain it for up to 12 months, in accordance with consumer protection regulations.
Use of Your personal data for sending newsletters
We send newsletters about updates from our polyclinic, our services, and special offers based on your consent or legitimate interest for using your email address for this purpose. We send newsletters exclusively with your consent to your email address or through the mail to your address. If you no longer wish to receive our newsletters, you can unsubscribe at any time.
WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM
Dental Polyclinic ARENA ensures all rights under the GDPR, so you have the right to access your personal data, rectify inaccurate personal data or complete incomplete personal data, as well as the right to delete personal data ("right to be forgotten"), the right to restrict processing, the right to object, and the right to data portability.
You have the right to withdraw your consent for processing personal data at any time without affecting the legality of processing based on consent before its withdrawal.
You have the right to submit a complaint to the competent supervisory authority for personal data protection in your country or where an alleged violation of data protection regulations occurred. In the Republic of Croatia, the supervisory authority is the Agency for Personal Data Protection.
You can exercise your rights in any of the following ways:
- By mail: Dental Polyclinic ARENA, Remetinečki gaj 2k, 10000 Zagreb • By email: info@poliklinika-arena.hr • By phone: 01 3696 949
HOW WE ENSURE DATA SECURITY
Dental Polyclinic ARENA implements technical and organizational measures to ensure data security, the confidentiality of processing, the ability to restore data in the event of a physical or technical incident, and the regular testing, assessing, and evaluating of the effectiveness of technical and organizational measures in ensuring data processing security.
We strive to ensure the highest level of data protection, but no method of data transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information with the utmost care, we cannot guarantee its absolute security.
Our employees are regularly trained in the protection of personal data and are required to sign confidentiality statements.
We have appointed a Data Protection Officer who you can contact in any matter related to the processing of personal data and the exercise of your rights. You can contact our Data Protection Officer at:
mathematicaCopy codeIgor Barlek, CIPP/E, Data Protection Officer of Adria Dental Group
- Email: bi@biconsult.hr or • Mail: Dental Polyclinic ARENA, Remetinečki gaj 2k, 10000 Zagreb, or • Mail: Adria Dental Group, Ul. Josipa Marohnića 3, 10000 Zagreb.
COOKIES
Cookies are text files stored on your computer or mobile device by websites you visit. They are widely used to make websites work or to work more efficiently. They can do this because websites can read and write these files, enabling them to recognize you and remember important information that will make the website more convenient for you to use.
- We use cookies to improve the functionality of the website and make it easier to use. • The website uses cookies to store your settings, such as language preferences. • The website uses Google Analytics, a web analytics service provided by Google Inc., which sets cookies to measure user interaction on the website. Google Analytics stores information about what pages you visit, how long you are on the website, how you got here, and what you click on.
In accordance with the Electronic Communications Act (Official Gazette No. 73/08, 90/11, 133/12, 80/13, 71/14 - not official consolidated text, and 146/20) and the General Data Protection Regulation, we require your consent to use cookies.
You can control and/or delete cookies as you wish. For more information, see AllAboutCookies.org. You can delete all cookies stored on your computer and set most browsers to block them from being placed. If you do this, you may have to manually adjust some preferences each time you visit the site, and some services and functionalities may not work.
CHANGE OF PRIVACY POLICY
Dental Polyclinic ARENA reserves the right to update or change this Privacy Policy at any time, with the latest Privacy Policy posted on our website. We will notify you of any changes by publishing the updated Privacy Policy on our website and updating the date of the last change at the beginning of this Privacy Policy.
Any changes or updates to the Privacy Policy come into effect on the date of publication on the Dental Polyclinic ARENA website.
This Privacy Policy was last updated on April 24, 2023.