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ARENA dental clinic

I. General provisions

Information on the organisation

Name: ARENA Dental Polyclinic for periodontology, orthodontics, dental prosthetics, oral surgery and pedodontics with a dental laboratory and orthopan for recording teeth


Abbreviated name: ARENA Dental Polyclinic
Headquarters: Strmec (Town of Sveta Nedelja), Ulica bagrema 2, Repblic of Croatia;

Business address: Zagreb, Remetinečki gaj 2k
OIB: 00416500880
MBS: 080765370
EORI (tax number): HR00416500880
E-mail address:
Telephone: +385/01/6542 655


The organisation is registered in the Commercial Register: Commercial Court in Zagreb / no. Tt-11/7534-2 of 31 May 2011

Business account opened at Privredna banka Zagreb d.d., Zagreb (IBAN: HR6323400091110479830, SWIFT/BIC: PBZGHR2X).

Director: Srećko Srdjak, DDM, Strmec, Republic of Croatia.


Data protection officer: Ivan Smolić, MEc, marketing director

The organisation ARENA Dental Polyclinic (hereinafter: ARENA) provides via its website on provides the service of offering data on the Internet, advertising via the Internet, electronic search and the ability to search for data and services which are transmitted via electronic networks that mediate in accessing the network or store user data as well as manage the content of the specified website.


These General Terms and Conditions governs the terms and conditions for use of the specified website by the User. The general terms and conditions are published in English language.


In regard to these General Terms and Conditions, the User of the service is any natural persons over the age of 18 or legal person on behalf of which a person over the age of 18 uses the website.


In using the website, the User acknowledges that they are acquainted with the General Terms and Conditions of Use of the Website and agree to use it solely in accordance with the above terms and conditions.


Users of the website use it in their own name and for their own account and are personally responsible for protecting the confidentiality of passwords which are essential when using the website.


ARENA undertakes to protect the personal data of all Users of the Website, as described in the Privacy Statement, which you can read on the following link.


For the purpose of technical maintenance or rectifying possible problems when maintain its website, ARENA reserves the right to disable the website or access to it, which may result in termination of services for which ARENA is not responsible. The User agrees that use of the website depends on the ability to access the Internet or the availability of the network.


ARENA reserves the right at any time to modify or terminate any business segment, sales terms and conditions, and terms and conditions of use of the website, including the manner and speed of data transfer.


ARENA reserves the right, at any time and without prior notice, to modify any of the provisions herein and/or the Privacy Statement due to legal obligations or change of business.


The User agrees that any access to the website implies acceptance of the current General Terms and Conditions of Use of the Website as well as the Privacy Statement published on the same webpage.


The Website is solely owned by ARENE and the User is prohibited from publishing or transmitting any information that endangers or restricts the rights of third parties, that is, improper or unlawful actions, and in particular, which would affect the privacy of third parties, offensive or discriminatory content or advertising of third parties.


All the information on the site, including the website design and the complete visual identity of ARENE, as well as the content of the website, are the sole right of the same company, and any copying, distribution, transfer, publication, linking to or otherwise modifying webpages without prior express permission is prohibited without prior approval from ARENA. Any action contrary to this prohibition results in a misdemeanour, criminal and/or material legal liability. ARENA reserves the right to amend, adapt, modify, delete or remove any of the respective content.


In the event of any unacceptable behaviour by the User when using the website, as well as non-compliance with these Terms and Conditions by the User, ARENA is authorised to terminate the business relationship with the User, terminate their account, including deletion of that account, and to use the legal remedy in protecting its rights.


The User is authorised to download, print and save material from this website solely for the purpose of their own use.


Communication between User and ARENA is done in writing (e-mail or recommended postal mail) and requests and complaints as well as responses to them are submitted within the legally prescribed deadlines, specifically the Consumer Protection Act, the General Data Protection Regulation, the Act on Implementation of the General Data Protection Regulation, etc.


The website may contain links to other sites, owned and managed by other people.


ARENA does not control the content and data of these websites, does not provide specific recommendations for using these websites, does not guarantee the truthfulness or the content of these websites, products, and services. In the event of using third-party websites, the User is encouraged to investigate in advance the data protection policies, general terms and conditions of use, and guides for the use of a particular website that they use. The User is also recommended, irrespective of the use of this website, to specifically assess the authenticity and the risk of using any webpage, the link of which is found on this website or those that contain a notice that it is actually the website (including those where links are delivered via e-mail) and the User uses such websites at their own risk.


Any changes concerning the protection and confidentiality of data will be published on this website, and depending on possibilities or suitability, notice of such a change will be provided to the User via e-mail.

Users are advised to regularly check for updates or changes to the terms and conditions for data protection and consequences of such changes.

  1. Telecommunications

ARENA may enable the User to communicate via chat, email or other forms of telecommunications. These forms of communication may only be used for the purpose of asking questions about ARENA’s activities and services, to submit proposals and thanks, or to provide opinions about certain services and, when it comes to electronic mail communication, to submit written complaints.

ARENA will not act on orders and other instructions received through chat, email, or other forms of telecommunications that do not allow determining the identity of the principal with certainty, nor will these communications channels communicate the information which by law constitutes a medical and/or business secret.

Telecommunication may not be used or misused for exchanging of messages, photographs, video materials or audio material containing prohibited, immoral, offensive, threatening or political content that infringes on copyright, which contain viruses or other malicious software or which otherwise may adversely affect ARENA’s operating systems or other people.

In the event that a User violates any of the obligations from the preceding paragraph of these Terms and Condition, ARENA is authorised without prior notice to terminate the established telecommunication connection with the User with immediate effect.

The User is aware of this and agrees that ARENA may exchange, store and use messages, video materials, audio materials and other materials for the purpose of managing the quality of services, solving customer complaints and resolving any dispute between ARENA and the User.

Messages exchanged by ARENA with the user via email, chat or other forms of telecommunication are confidential and are intended solely for the User to whom they are provided and the User undertakes not to disclose them to third parties or let third parties or the public use them without the prior written consent of ARENA.


III. Exercising of rights


ARENA is registered in the court registry of the Commercial Court in Zagreb, Republic of Croatia, and when performing its registered activities it applies the current legal regulations of the Republic of Croatia and applicable supranational regulations of the EU.


Any dispute that may arise regarding the use of this website and these terms and conditions will be resolved by the parties in a peaceful manner, in accordance with relevant regulations in force in the Republic of Croatia, whereas in the case of the inability to reach an agreement, the jurisdiction of the relevant court in Zagreb will be accepted.

IV. Cookie policy

In order for this site to work properly with all of its functionality, and to continue working on website enhancements and improving user experience, cookies are necessary. According regulations of the European Union, as of March 25, 2011, we are obliged to request your consent before saving cookies. This means that in using this website, you have the option of accepting or rejecting the use of these files in your browser. If you disable cookies, unfortunately you will not be able to use the specific website functionality that is supported by this technology.

We use them for tracking visitor statistics: cookies gather information about visitors interactions on our website, as well as for the normal functioning of website programs: cookies serve for the normal functioning of certain websites that make it easier for users to access content.

Third-party cookies such as Google, Facebook, etc., collect data on visits and the manner of using the website, your IP address, type of operating system you are using, language you are using, browser you are using to surf and the like. All data is collected anonymously, and the cookies cannot reveal your personal identity. If the user does not want cookies to be left on their computer, they must be deleted or blocked in the browser. Deleting or blocking cookies will make accessing the website content more difficult.

What are cookies?

Cookies are small text files that a website from your server saves to your web browser or mobile phone (depending on which device you access the webpage), whenever you visit this website for the first time. After the first visit, each time a web browser asks for an identical server page, cookies from the client computer are sent to the server. This means that the server is able to identify and track the web browser. We use the term cookies for all files that collect data in the manner described above. There are several types of cookies:

Temporary (sessions) cookies: are automatically removed from your computer when you close your web browser. Using them, websites store temporary information (e.g., items in a shopping cart)

Permanent cookies: remain stored on your computer and after you close your web browser. They enable websites to store data – most commonly your settings when using the website. Permanent cookies will remain on your computer for as long as you do not remove them manually or until the expiration date.

First party cookies: they come from the website you’re visiting, which are temporary or permanent. They enable websites to store information such as your name and password, so you do not have to sign in during every visit.

Third party cookies: belong to different domains than the that shown in the address bar. Websites may contain content from other areas (such as banners), which enables tracking of user browsing history. Privacy settings in most modern browsers allow you to block third party cookies.

V. Final Provisions

If any part of these General Terms and Conditions of Use of the Website are considered invalid or unenforceable, it will not affect the validity of other parts of the terms and conditions which will remain in force and have a legal effect.

For all issues that may not be governed by these General Terms and Conditions of Use of the Website, ARENA refers Users of its website get into contact via the e-mail:


Your consent is necessary for using cookies, to enable us to maintain and improve our website for you.